Great Service

What constitutes great service when you go to a restaurant?

This is one of these things that are difficult to describe, but you know it when you see it, or better yet, when you experience it.

Some times we go to a restaurant where the service is so obviously poor that there is no question about it: long delays, rude or inattentive waiters, mistakes with the food or drinks orders that don’t get compensated, apologized, etc.

We know that it has been poor service and we can totally account and

However, other times, although everything seems OK, we have the impression that something is missing. Yes, the waiters were on time and yes, they delivered the food and drinks that we ordered in a reasonable time and yet, however, something is missing: I will call it the WOW factor.

You see? We humans are very tuned, although many times, in a subconscious level, to the feelings and moods of other people. If a waiter is unhappy, or just has a bad day, you will notice. That mood, that unhappiness will be transmitted to the people who their customers.

The reverse is also true. A happy, sincerely smiling waiter, transmits their happiness to their clients, chatting with them and making them feel good. It doesn’t matter that much if they make a mistake or forget some food item because their tables will feel connected with them and understand and forgive their mistakes.

This seems unfair, after all, every person has the right to be moody or unhappy. So how does the waiters mood or disposition relate to the restaurant owners or managers? What can you do if they have unhappy faces or unhappy lives?

Well, to start with, many of the unhappiness of your employees could probably be related to your work environment.

You should ask yourself. Are your employees happy to work for your restaurant? Happy to work for you? If you try to squeeze as much as you can from them, they will resent you and transmit this resentment to their tables, to your clients!

I mention in my online seminar that the quality of your restaurant is as good as the quality of your weakest link. If your employees are not happy working for you, your clients will suffer the consequences.

I am not saying that you need to bend backwards to please your employees. After all, they are also human and therefore always want the best for themselves, even if they are not being fair with their fellow coworkers.

What I am saying is that you should provide your employees with the best work environment that you can (of course while still running a profitable business). Trying to take advantage of your employees by having unreasonable working hours, treating them with disrespect, paying them late, etc. will make them unhappy and will make you lose a lot of money in the long term with your clients.

Happy employees make happy clients. Period.

Thanks for reading and happy sailing,

Jose L Riesco

Copyright Riesco Consulting Inc.


Email Marketing: Keeping in Touch Regularly With Your Restaurant Clients

Many of you will shake your heads when reading the title of this blog. After all, you are in the restaurant business, not in the email marketing business, right?

However, let me tell you something that may shock you: you are in the sales business. If you don’t sell your food and beverages, nothing else counts so you need to apply the same marketing and sales techniques than the rest of the business use.

Email marketing is one of the most effective communication and promotion vehicles in the Internet. 90% of Internet users and 56% of all Americans use email on a regular basis (source: e-marketeer Aug. 2006). Restaurants can benefit from email marketing because it’s fast, direct, cost-effective, and builds loyal relationships with your clients. Restaurant email marketing is, perhaps, one of the lowest cost marketing vehicles available to the restaurant industry to book tables and build customer relationships. High quality email campaigns can deliver effective messages that drive action and clients to your restaurant.

Email marketing can be a tricky proposition. People hate email spam and often they delete any email that they don’t think is useful or interesting to them. For your email campaigns to be truly effective, they must be managed properly and conducted in a professional manner. This article provides restaurateurs with some practical tips for conducting effective email marketing campaigns that maximize their return on investment.

If you want your restaurant email marketing to be effective, it’s important for you to develop a targeted, permission-based database. Email addresses can be collected either on your restaurant’s website or at your place when your clients are eating. Let’s look at both:

1.- Create an opt-in form on your website so that visitors to your site can sign up for specials and promotional offers. (If you don’t know how to do this, ask your web site designer to do it for you.)

You may want to offer an additional incentive to sign up, such as coupons, etc. I propose to give discounts or gift certificates as an incentive to capture email information.

Once your visitors hit “Send” on the opt-in form, they receive a confirmation email verifying that they have been added to your mailing list. If they are not interested in getting your emails, they can simply “unsubscribe.” You need to always give your clients the ability to easily unsubscribe from your emailing list in case they think that your emails don’t give them enough value.

To automate this process, you will use what it’s called Autoresponders. (Please read my previous blog for more information about autoresponders)

Basically, an autoresponder is a computer program that automatically answers e-mail sent to it.

Studies show that it takes, on average, at least five or more contacts with most of your potential customers before they finally decide to buy, or in this case, to go to your restaurant.

They get busy and forget. Or they haven’t really absorbed what your offer can do for them…

Using an autoresponder system, you can send emails to the people who subscribe to your site on the schedule you set. Usually, you will send the first email with the coupon the same day they subscribe to your list. Then, three days later you can send them a reminder to visit you place (if they haven’t already done so). You can track whether or not they visit you and delete these customers from your autoresponder, although you may still want to keep them in your list. If they still didn’t come to your place, you can follow up with another autoresponder a week after that.

Meanwhile, you’re off running your restaurant as all these processes happens in the backend. You don’t have to make sales calls or remember to email your potential customers. You don’t even have to enter each new prospect into your database; even that is automatic. All you have to do is keep track of the new customers coming to your restaurant and delete them from your initial autoresponders so that they don’t get annoyed by your automatic emails reminding them to visit your place, since they already did.

This is what a “sequential autoresponder” can do for your business. That’s a fancy name for a system that automatically sends a series of emails that you set up once, and then walk away to let it work all by itself. You load your messages, designed to build one upon the other… the prospect opts in to get your discount coupon… and without any other work on your part, that prospect receives a series of personally addressed mailings on the schedule you’ve set, until the series is complete or until that prospect unsubscribes from your list.

With an autoresponder program, you can also monitor how many emails are opened, how any readers click through, what geographic regions bring the best responses, and more.

You can use this system all sorts of creative and profitable ways. A few examples:

• Deliver a series of staggered reminders to use the coupon that they’ve received when they subscribed.
• Send your regular daily, weekly, or monthly newsletter.
• Start a reminder service to keep you and your staff aware of your customers’ important birthdays, anniversaries, etc.
• Communicate your specials, events, etc.

2.- Collect email addresses at your restaurant.

In addition to collecting addresses on your website, you can also collect email addresses at your restaurant. Approach your happy clients at the end of their meals and ask them for permission (on an opt-in card) to get their emails so that you can send them information, discounts, coupons, etc. via email.

Or better yet, you can use a nifty gadget called Sterizon wiZit. The Sterizon wiZit is a small wireless, portable, handheld WiFi device for collecting customer information and feedback at your restaurant. You just hand out the device to your clients, and they will enter the information themselves. No spelling mistakes, no errors with emails, they do the job for you.

If you have done your homework and have provided your clients with a memorable eating experience, they will most likely willing to share their emails with you.

Now, this is very important: Enter the information of that client directly on your website form (or ask somebody from your staff to do it for you). By following this process, you assure that all the information is collected in the central database, and that they are legitimate email addresses following the opt-in process.

Now what do you supposed to do with all these emails?

When you send emails, please try not to make them an obvious sales pitch. People hate to be told what to buy or where to go for a dinner. Instead, use email to communicate with your clients as follows:

Some examples could be a special event or gala hosted to raise money for charity, a special wine dinner, etc. You can also announce festivity specials such as Mother’s Day, Thanksgiving, Holidays, Christmas, etc.

Not only they will appreciate your thoughtfulness, but they will also probably honor the coupon and bring along lots of family and/or friends to celebrate at your place!

Please notice that if you have the mailing address of your clients, it is better (and classier) to send them a printed coupon with a personal Happy B-day letter or card. You can have these cards pre-printed, and just be sure to add a personalized note with the name of your client. Use email only when this is the only contact information that you have about your clients.

As you can see, Restaurant Email Marketing can be used very effectively to bring clients back to your restaurant and keep your place fresh in their minds, so that they will book your place instead of somebody else’s when they think about their next meal out, specially if you give them the motivation via discounts or gift certificates.

With your email campaigns, you will also build stronger relationships with your clients and they will have an opportunity to give you feedback that you can act on and improve upon.

It’s a win/win situation for both of you!

Happy meals,
Jose L Riesco

My Restaurant Marketing Strategies Book is for Sale in Amazon Now

Today was a very intense day.

First, I had a very interesting interview/conversation with Jenna Lloyd. She is an online marketing consultant and copywriter who just launched a very interesting offer for restaurant owners and managers. It is is called My Internet Manager and it is basically a hands off approach to online marketing aimed to restaurant owners and managers.

So we talk for 1 hour and 15 minutes about online marketing, how to use social media to promote your restaurant and know what people are talking about your business, etc.

You can listen for free to the complete audio interview here:

At the end of the recording, she made a very generous offer to all my readers. You can find more information about her product and a very generous discount offer here:

If you would like to subscribe to her restaurant online marketing offering, you can enter the following discount code (when you are in the shopping cart): 88F8D2 and you’ll receive a discount of $200!!

But that’s not all; while I was talking to Jenna, the UPS truck came and dropped off 30 author copies of my new Restaurant Marketing Strategies book. To my surprise, a friend told me that it is already available in Amazon. com and Barnes & Noble online.

You can find (and hopefully purchase) the book here:

and here:

The book came out pretty good. It contains really valuable and logical marketing strategies to help you improve your restaurant marketing (and business!). Check it out.

Now, I need a rest to enjoy the long (and rainy) weekend.

Happy meals,
Jose L Riesco
©Riesco Consulting Inc.


How much should you invest to market your restaurant?

As a restaurant marketing and consulting expert, I get often this question: How much should an independent restaurant spend in marketing? The answer is… it depends. There is not a hard rule or fixed amount that a restaurateur must expend.

When I bought my first restaurant, I remember that the previous owner told me “You should invest at least 10% of your gross income in marketing if you want to be successful.” So for a while I complied. Although 10% sounded very high to me, I knew nothing about the restaurant industry so whom was I to question the opinion of an expert restaurateur?

Very soon, however, I started realizing that I was wasting my money in marketing vehicles that just didn’t work (many inherited from him). After lots of trial and error, I reduced the amount that I was expending in marketing; but even more important, I started investing in marketing that worked and brought me lots of customers.

So, let me ask you this question. Would you invest $1,000 in marketing if I told you that it will bring you $2,000 in profits? Of course you would, it would be silly no to.

However, many times, when I recommend some marketing investments to restaurateurs, they complain that they are expensive and can’t afford them; even if I tell them that they will bring back many times their investment. This is specially true when these marketing investments are not the usual ads, flyers, coupons, etc. that restaurateurs are so used to, and love to hate.

Recently, I recommended to my list a great hands-off online marketing package from Online Reputation Management Expert Jenna Lloyd. This new program is specifically designed just for restaurants, nightclubs, and bars.

Yes, the price is $497 per month (soon to be raised to $697 per month), but the idea is that they will take care of everything, from writing newsletter articles customized to the restaurant, to take care of capturing customer’s information, email them with personalized emails, etc. This is a hands off approach.

You can check the details here:

After I suggested this online package to my list, I received many emails from restaurateurs complaining that they can’t afford $497 a month. They get the wrong message. It is not a matter of if they can’t afford it or not (they all can, $500 is not that high of a budget for a restaurant), it is about how much more business they will get if they invest this $497 a month!

They (and you) need to start thinking about marketing as an investment. If they get enough extra business to cover for their marketing expenses, then it is just a smart investment. If, on the other hand, after a few months, they see that there is not enough growth in their business brought by the marketing to justify the expenses, then this investment is obviously not working for them and they should cancel it.

At worst, they will expend only a few hundred dollars. At best they could improve their business dramatically. Isn’t worth it a try?

Oh, and let’s not forget all the hours that restaurateurs will save trying to market their restaurant online. How valuable is their time? Probably quite more than the $497 a month…

So should they cut any of their existing marketing and replace it all by this online system? Again, it depends. If it’s working for them (and they can measure it and track it), then they should keep it. If not, they should just cut it and save their money.

It is as simple as that.

I hope that this blog put some sound ideas about investing wisely in your marketing. I surely hope so.

Happy meals,
Jose L Riesco

©Riesco Consulting Inc.


Dear Restaurateurs: Your Servers Are Your Sales Force, Are You Training Them?


Based onpersonal experience, many restaurateurs underestimate the importance of having servers trained in sales in their restaurant. Although most of the people serving food are pleasant enough, and can do their jobs, the best servers are always also the best sales people. Not only the get the highest tips, but they also increase the restaurant’s profit.

Both, sales and marketing skills are key elements to make any business profitable. Usually (but not always), the restaurant owners and/or managers take the helm of the marketing while most of the sales rest on the shoulders of the servers. And this is probably where the problem lies since often, the servers just learn the operations and dishes. They never get any training in sales.

It happened to me more times that I can think of: I finished a very satisfactory meal just to be presented with the check, before anybody bothered to ask me whether I want dessert, coffee, or perhaps just an after-dinner drink. When a server brings the check, customers usually pay and leave the place, missing extra sales for very little extra effort.

Same thing with the water; offering your client’s mineral (or just bottled) water is an easy upsell that very few servers even consider.

There are many other examples where a trained server can increase the check amount without being pushy or bothering the clients. A client won’t order (or very seldom will take the initiative to do it) an item that doesn’t know of, or it’s not blatantly displayed in the menu. However, many of them will appreciate an informed suggestion by a professional waiter.

Customer engagement is also another important element of the overall dining satisfaction

Don’t underestimate the importance that your servers have in your business? After all, they are the main contact that the customers have with your restaurant. They are your image, your sales force and represent (for good or bad) your restaurant and the opinion that people dinning at your place have about it.

If you are not doing so now, implementing a formalized sales training for your servers should be very high in your priorities list.

Happy meals,

Jose L Riesco

©Riesco Consulting Inc.


Technorati Tags:

The Cactus Cowboy Sent Me!

Cactus_Cowboy.jpgIf you noticed that I haven’t posted any blogs lately, you are right, but I have a good excuse.

I’ve just come back from a well deserved 2 weeks vacation. Some friends were visiting us from Spain, and we all went for a 2 weeks road trip. We flew from Seattle to Las Vegas, rented a van and visited Grand Canyon, Antelope Canyon, Bryce Canyon, Zion National Park, and Los Angeles (from where we flew back to Seattle).

In one of the many motels where we slept in Arizona, I found a brochure in the room with advertising of local businesses. One of them was a typical Southern restaurant. What caught my attention waws that they had the following text under the ad:

When you come to our restaurant, mention the following to your server: “The Cactus Cowboy Sent Me!” and you’ll receive a free coffee or dessert.

Now, the symbol of the restaurant is a Cactus dressed as a cowboy swirling a lasso (you can see it in the photo), so this ad somehow makes sense.

Although I would prefer to pay for my coffee than to say something so silly to my server, these people have a good point. They are tracking their marketing expenses. Each time that somebody says this silly sentence, they know that these people saw the paid ad displayed in the brochure. They could have included a coupon instead, but this would mean replacing the ad each time that a customer clipped it to bring it to the restaurant.

By saying a unique sentence like that, they can track the results of the marketing without having to replace the ad each time. It is clever and effective.

So what about you? Do you have a way to track your ads? If not, you should be learning from the Cactus Cowboy. After all, he knows what he is doing.

Happy meals,
Jose L Riesco
©Riesco Consulting Inc.


Technorati Tags:

Restaurateurs: Are You Delivering a Consistent Dinning Experience to Your Clients?

Consistency.jpg One of the main turn-offs for people going to a restaurant is the lack of consistency.

Customers expect predictable results when buying a product or a service. If somebody goes to a restaurant, and has a great dinning experience, they expect to get this same experience every time that they go back to the same restaurant.

And this is often the problem. Since restaurants are heavily relying on people (cooks, servers, bussers, hostesses, etc.), and people have different moods and needs, depending on their personal circumstances, delivering a consistently excellent experience is both difficult and challenging.

If these people get temperamental servers, wrong cooked food, or some any other unexpected results, they will leave the restaurant very disappointed to probably never come back.

Part of the success of restaurant franchises is that they work hard standardizing the processes so that the mistakes get minimized. They have thick operations manuals where they cover each aspect of the process, from receiving the guests to the timing and delivery of food, etc.

So what can you do to minimize randomness and deliver a consistent excellent experience to your clients?

To start, you should have the basic processes defined. From the moment that a prospect or client walks in the door, you should have clear processes to greet them, sit them, and deliver them some water or drinks quickly and efficiently.

Same thing with the flow of the meals; Your waiters or managers should know how long each table has been waiting, when and how to deliver the food, when to check if everything is going well, how to deal with difficult customers, etc.

But, even if you try your best to document every possible situation, you will never be able to cover all the possibilities. People react in unpredictable ways and there are not enough manuals in the world to cover every possible scenario.

The most important training that you must give your staff is a good understanding about what your restaurant is all about: Make crystal clear to them what makes your restaurant different from your competitor’s and why your clients are your number one priority, and also it should be theirs.

You must specify in your operations manual that whatever issue occurs with a client, your staff should never argue with them. Make clear that your staff should do their absolutely best to compensate your customers for whatever incident (despite whom has caused it) that could make them unhappy with your restaurant.

If you have clear policies and rules to deal with problems and clients, you will be able to deliver the consistency that your clients are looking for.

Tomorrow I will be taking a well deserved vacation with my family. I’ll be offline for two weeks so don’t expect any new blogs during that time. 🙂

Happy meals,
Jose L Riesco

©Riesco Consulting Inc.


Restaurant Long Term Strategy or Short Term Profits?

money-scale.jpgHere is a fundamental question that restaurateurs need to ask themselves: Do you have a long term strategy for your restaurant or are you just focusing on getting short-term profits?

The answer to this question can have profound implications in the way you manage and operate your business.

For example, if you are just looking for short-term profits, then you don’t have to worry about having clear policies regarding how your staff should deal with customer’s issues. If a customer has a problem, you can take the short-term profit route and just refuse to compensate them if you see that they don’t deserve it. You will get their money instead of making them happy. Who cares if they won’t come back? You don’t want those kind of customers anyway right?

Same thing with your staff; if you want to increase your short-term profits, you will try to discount every single penny that you can from them. If they break something, you will discount it from their tips. If they eat, you will also discount the food, etc.

You will also try to understaff your restaurant so that your fixed costs are minimum and you can survive in these tough economy that we are experiencing and you will cut or eliminate your marketing expenses to a minimum or even zero…

Although this short term vision looks like a good idea in these times of crisis, this is a sure way to shoot yourself in the foot in the long run…

People are very sensitive to the way they are treated. And this goes not only for your clients but also for your staff. If you treat people badly (or even not as good as they think they deserve), you are saving pennies and expending dollars. A disgruntled customer will let other 100 people (it was only ten or 12 but now with the Web, it can be hundreds) know about their bad experience in your place. Unhappy employees will do all they can to make you pay from a situation that they believe is unfair. They will be more prone to steal from you and slack as much as they can. The worst part is that your clients will notice that their food has been cooked and/or served by unhappy people.

Saving in marketing is also a sure way to funnel customers to your competitors. All things equal; people will flock to restaurants that bring them incentives to go, and provide them with the emotional experience that they are looking forward to when they go out to eat.

If, on the other hand, you have (or are implementing) a long term strategy for your restaurant, then you already know that people are your main asset. Your clients are the ones bringing you the money, and therefore you should bend backwards to please them. Above all, never ever argue with them; even if this means giving them a free meal and compensating them so that they always leave your place happy and impressed with your service.

Same thing with your staff; if you treat them fairly and even give them an occasional bonus to compensate them for the extra effort that you see they put, they will be very motivated and happy to work for you, and this means that they will transmit their happiness to your clients.

Let’s now talk briefly about your marketing. This is a great time to evaluate how you are spending your marketing dollars. You shouldn’t stop marketing your restaurant, on the contrary, you should use this opportunity to implement efficient and inexpensive marketing vehicles that could bring you repeated clients. Use the power of referrals (you may want to check my Restaurant Referral System in a Box, it’s a very inexpensive and foolproof to bring back your best clients and their friends and families). Also, you should use the power of the Web to promote your business. Online sites like Twitter, Facebook, MetaFlavor, and other can help you spread the word about your place.

Yes, this may mean less cash in hand in the short-term, but you are establishing the foundation for a prosperous business for the long term. If you want your restaurant to succeed, you must create a long term strategy and follow it religiously. Any other action means sacrificing your most valuable assets looking for a short-term solution.

Happy meals,

Jose L Riesco

©Riesco Consulting Inc.


Difficult Times for Restaurants


The NPD Group reports that the U.S. Restaurant Traffic Decline is the Steepest in 28 Years. You can read the complete article here:,896710.shtml

This is bad news indeed but probably no surprise to anybody who is in this industry since you all can see your restaurants emptier than before.

This also means than competition to attract customers is now fiercer than ever. Less people going out for dinner makes the battle to bring people to your restaurant a more daunting task. To respond to this challenge, many restaurateurs are lowering their prices or issuing discount coupons to entice money-tight customers to go to their restaurants.

Although this marketing technique may work temporarily, I don’t think that it’s really a good strategy for the long run. First, you will attract the cheapest customers looking for the most inexpensive place they can go to eat, despite the quality of their dinning experience. Also, these people won’t become loyal clients. Instead, they will go only to restaurants looking for the bargain of the day, moving to your competitors if their discount is bigger than yours.

So what can you do to attract people to your restaurant?

First, you need to be creative and position your restaurant so that it is unique and different from your competitors. Think for just a moment. Do you have something unique that your restaurant has/offers than nobody else does? This is called a Unique Selling Proposition, and you can use it as a differentiator in the marketplace. People understand that they need to pay a little more to get a unique experience, and even in these times of crisis they are willing to do so.

If you don’t have, or can’t come up with anything unique, then you need to put yourself in the minds of your customers. Why should they go to your restaurant instead of going to your competitors? What can you offer them that makes them want to go to your restaurant? These are key questions that can help you come up with your Unique Selling Proposition.

Once you attract new customers, you need to make their visit worthy. Give them the best dinning experiences that you are able to. Make sure that they receive great food and an impeccable service. Make sure that your place is very clean and inviting and that you treat them so well that they would love to come back to your place looking for those good memories that they’ve shared in your place.

Remember, people go to restaurants looking forward to have a good time. Provide them with a great experience and they will come back. Fail to do it and they will take their business elsewhere. There are plenty of restaurants that will be more than happy to comply.

Good luck and happy meals,

Jose L Riesco

©Riesco Consulting Inc.


Are You Stuck Repeating the Same Marketing Mistakes?

mistake.jpg There is a simple yet often ignored rule: “If you are doing something that it’s not working, it still won’t work if you do more of the same.”

If you are investing in marketing and yet your restaurant is not getting the clients that you are expecting, obviously your marketing is not working for you. Sometimes-marketing techniques that used to work, don’t anymore. This could be because the marketplace is changing (more people are looking for restaurants online and ignoring the old fashion ads in radio, magazines, newspapers, etc.) and because everybody ends up using the same techniques and your message gets lost in the sea of marketing bombardment that people receive.

So what can you do to stand out? How can you get your message through?

Well, to start, you must evaluate what you are doing now and track every single marketing expense to see whether they are working for you or not. If they work and they bring you more money than you spend on the marketing, great, keep on doing it. If, on the other hand, you see that your investment is not worth it (or not trackable that it’s pretty much the same), then you must eliminate it and look for an alternative marketing strategy that works for you.

Also, it won’t hurt if you come up with some new marketing ideas to separate your restaurant from your competitors instead of repeating the same marketing that everybody else is doing.

And don’t make the mistake of reducing your restaurant marketing because of the crisis. On the contrary, this is the time to promote your place like crazy. If all your competitors cut down their marketing and you increase yours, guess who will be remember by the customers? That’s right your restaurant.

I know that you are busy people, running the daily routines, and you probably don’t have much time to sit and think about great marketing strategies. I understand, I’ve been there, but then it is critical for the success of your restaurant that you plan and implement great marketing techniques that you can track and evaluate.

They will make the difference between a full restaurant or an empty one.

Now plan some time and think about your marketing strategies. Don’t procrastinate this important task.

Good luck and Happy meals,

Jose L Riesco
©Riesco Consulting Inc.


Restaurant Owners and Managers: Are You Spending Your Time Wisely?

delegating.jpgAs a busy person who needs to deal with hundreds of problems, issues and fires on a daily basis, it is easy for restaurant owners and managers to get sidetracked and lose focus on what’s really important for their restaurant.

So my question to you is this: Are you spending your time wisely? Are you using your working hours to produce the greatest strategic payoff for your restaurant, or are you just spending 80% of your time trying to do things that somebody else would do much better than you? Are you really using your skills to the maximum?

I know that restaurateurs have a hard time delegating tasks. I used to own a restaurant. I know how hard it is to delegate on somebody else when you think that you can do better than they, or that nobody else cares as much as you do. This is probably true, and yet it is not the best way to run a business.

Let’s take a quick test. Please answer YES or NO to the following questions to evaluate if you are truly doing what you are supposed to be doing:

* Are you working mainly on daily tasks that are not relevant to your restaurant vision and strategy? (If you don’t have a vision for your restaurant and a strategy to take you there, you need to sit down for a few hours and think about this one. It is key for the success of your business).
* Are you spending most of your time doing things that you particularly don’t like, or don’t care much about?
* Are you performing chores for which there are people who can do much better (and probably quicker) than you?
* Do you spend most of your time taking care of responsibilities that you are not completely passionate about?

If you answered YES to any of these questions, you should seriously consider to delegate some of these tasks to somebody else. Some things that for you are a burden, for somebody else could be a passion. Not only you will get rid of tasks that are of not interest to you, but you will also get somebody else’s who excels at that particular task doing it. This is a win/win situation since you would liberate your most precious asset: your time, and they will be happy doing something that they really are passionate about.

So think about what really tics you. What are you really good about? What are your strengths? Focus on these and find people who can help you taking care of the necessary and yet unproductive tasks. You will be surprised to see how much you can improve your business by just spending a few hours making a list of tasks that you don’t like and can delegate in some of your employees (or even finding help outside of your restaurant if necessary).

Happy meals,

Jose L Riesco
©Riesco Consulting Inc.